• Nichole

    I have tried many different brand of contact lenses before and will definitely purchase OUTLENS again. Cuz they are suitable for sensitive eyes, not very dry, and the price is also affordable.

  • Wenli

    This is my first time buying lenses. Their customer service are very friendly! Price is cheap and all lens color are super nice. I personally recommend "Dawn Violet". Highly suggest everyone to try OUTLENS!

  • QT

    Once I put lenses on, they felt super comfortable—no foreign sensation at all. I wore them for a long time without any discomfort. Then, I took a nap while still wearing the lenses. When I woke up, my eyes felt a little dry, so I used the eye drops you gifted me, and instantly, my eyes felt refreshed. So amazing!

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Info

Contact Us

Infinite Focus Sdn. Bhd. (1527011-D)

19, Jalan Idaman 1a, Taman Cheras Idaman, 43200 Cheras, Selangor, Malaysia.
Email : outlensfactory@gmail.com
WhatsApp : +6014 389 1913

Terms & Conditions

ONLINE STORE TERMS

The websites https://outlens.shop/ and any content therein (defined below) is operated by Infinite Focus. Throughout the site, the terms “we”, “us” and “our” refer to Infinite Focus. Infinite Focus offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Please note these Terms & Conditions may be subject to changes or updates at any time, and Websites may not provide notice of such changes or updates. We reserve our right to make any changes or updates at any time, and the burden is on the user to routinely check these Terms & Conditions for updates. By continuing to use our Website and the content we produce, you confirm you agree to be bound by the Terms & Conditions as they appear, whether or not you have read them. If you are not in agreement with these Terms & Conditions, please do not use our Website or any of the Content that appears thereon.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Refunds Policy. 

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example enquiries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

Delivery & Refund Policy

Shipping Policy

Your order will be processed and shipped out from Outlens warehouse within 1-2 working days (NinjaVan).

In the case where item purchased is not available, order will be put on hold and a notice will be sent via whatsapp/ email. Once replacement has been made, order will be processed within 1 working day. We will advise accordingly if there is any delay in delivery time.

If more than 10 days have passed, and you have yet received the parcel, please contact us through whatsapp to review the status of your order.

Delivery Time & Fees

Domestic Shipping (across Malaysia)

We deliver our products to all parts of the Malaysia!

We use reputable courier companies to ensure that your item is delivered 100% safe and secure. We will also send you the tracking details, so that you can keep a eye on your parcel and track the date and time of delivery.

Estimated delivery time is 1 to 7 working days. However, this may vary in some cases like public holidays, long weekends, or out of stock for certain products. But no worries, our friendly customer service consultant will always be in touch with you if there’s any delays or issues about delivery.

We utilize NinjaVan as our delivery partner. Here are our shipping rates!

WM - RM 6.00

EM - RM14.00

NinjaVan (delivery transit time 1 to 7 working days)

FREE SHIPPING!

Enjoy FREE SHIPPING within Peninsular Malaysia when you purchase RM 99 and above, while RM 150 and above for customers in East Malaysia!

International Shipping
International shipping is available via NinjaVan.

Estimate Delivery Time
Singapore – 3 to 7 working days (NinjaVan)
**and delay could be subjected to customs clearance

Other Charges
*Please take note that delivery charge does not include any applicable import charges, taxes and duties by customs in your country. Customers are liable for these charges if any.
*Delivery schedule is based on courier company’s operation including special handling during peak season and public holidays.

Refund & Return Policy

Our policy lasts 14 days. Refunds and returns are solely authorized by Infinite Focus. If 14 days have gone by since goods successfully delivered, unfortunately we cannot offer customer a refund or exchange. To be approved for a refund or return, such item must be unused and in the same condition that customer received it. It must also be in the original packaging.

Which Item Cannot be Return/Refund
Our Refund and Return policy DOES NOT apply to the following goods: discounted or sale items. For any return request that fall under the below category will not be considered.

-Dislike the color/design/size of products
-Used item
-Products specially marked
– Promotion products/Clearance item

** These items are not eligible for return, refund or exchange.

Exchanges are allowed if customer has accidentally ordered the wrong eye power.
However, processing fee of RM 10 will be charged for any exchange due to this reason.

Defective Item Return
We practice Good Distribution Practice Management System and double check all goods before sending out to customers. However, unfortunately if customer have received a defective item, customer may return the item for an exchange. Customer should double check the goods before opening the bottle/vials/blister of contact lens. We have the rights to reject the request of return and exchange for any opened item.

Order Cancellation
Orders that customer submit online are processed immediately and may not be cancelled, and customer may need to wait until customer receive the merchandise in order to return it.
Merchandise has to be returned within 7 days. Processing fee of RM 10 will be charged.

How to Return/ Exchange an Item
To initiate a return/ exchange, please contact us via whatsapp/ email. Order ID and proof of defective(photos) are needed to attach in whatsapp/ email.

Customers are responsible for paying for all shipping costs for the returned item. Shipping costs are non-refundable. Customer should consider using a trackable shipping service or purchasing shipping insurance for items of value.

How to get a Refund
To be approved for a refund, such item must be unused and in the same condition that customer received it. It must also be in the original packaging. Once your return is received and inspected by our vendor, we will send you an whatsapp/ email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Processing fee might be charged in this circumstance. If customers receive a refund, shipping fees and processing fee (if any) will be deducted from the amount of refund. 

Refund will be processed within 7 working days in the form of coupon. Coupon will automatically be given based on the refund amount. Such coupon has validity of 180 days to be utilized in next purchase.

Late or Missing Refund
If you haven’t received a coupon for refund yet, please contact us via whatsapp/ email.