退款政策

Our policy lasts 14 days. Refunds and Returns are solely authorized by Infinite Focus. If 14 days have gone by since goods successfully delivered, unfortunately we cannot offer customer a refund or exchange. To be approved for a refund or return, such item must be unused and in the same condition that customer received it. It must also be in the original packaging.

Which Item Cannot be Return/Refund
Our Refund and Return policy DOES NOT apply to the following goods: Discounted or Sale items. For any return request that fall under the below category will not be considered.

- Dislike the color/design/size of products
- Used item
- Products specially marked
- Promotion products/Clearance item

** These items are not eligible for return, refund or exchange.

Exchanges are allowed if customer has accidentally ordered the wrong eye power.
However, processing fee of RM 10 will be charged for any exchange due to this reason.

Defective Item Return
We practice Good Distribution Practice Management System and double check all goods before sending out to customers. However, unfortunately if customer have received a defective item, customer may return the item for an exchange. Customer should double check the goods before opening the bottle/vials/blister of contact lens. We have the rights to reject the request of return and exchange for any opened item.

Order Cancellation
Orders that customer submit online are processed immediately and may not be cancelled, and customer may need to wait until customer receive the merchandise in order to return it.
Merchandise has to be returned within 7 days. Processing fee of RM 10 will be charged.

How to Return/ Exchange an Item
To initiate a return/ exchange, please contact us via Whatsapp/ Email. Order ID and proof of defective (photos) are needed to attach in Whatsapp/ Email.

Customers are responsible for paying for all shipping costs for the returned item. Shipping costs are non-refundable. Customer should consider using a trackable shipping service or purchasing shipping insurance for items of value.

How to get a Refund
To be approved for a refund, such item must be unused and in the same condition that customer received it. It must also be in the original packaging. Once your return is received and inspected by our vendor, we will send you an whatsapp/ email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Processing fee might be charged in this circumstance. If customers receive a refund, shipping fees and processing fee (if any) will be deducted from the amount of refund. 

Refund will be processed within 7 working days in the form of coupon. Coupon will automatically be given based on the refund amount. Such coupon has validity of 180 days to be utilized in next purchase.

Late or Missing Refund
If you haven’t received a coupon for refund yet, please contact us via Whatsapp/ Email.